FAQ

Why not simply buy from one of the giants?

Bell, Videotron, Rogers and the other giants of the industry have their place.  But if you're searching for an operator that places a premium on true quality customer service, on easy to undertand billing and holding to a no-hiden-fees policy, B2B2C should be your choice.  Go beyond the giants' advertising, rediscover the high-quality that you've been  looking, at a competitive prices, with B2B2C.

This is the first time I hear of B2B2C. Are you also known under other names?

Yes, B2B2C operates under other names in certain regions, notably in the Eastern Townships where we operate as Abacom-B2B2C.  These regional banners reflect our more long operating history and our local presence in many regions of Ontario and Quebec.

Also, many companies operate as autorized agents of B2B2C.  They extend our presence in the major centers as in the smaller towns.  These partners include computer equipement stores, Internet cafés and even book stores.

Can I use my own equipment with B2B2C services?

Yes, we offer that option on many of our Internet access plans.  Note that to preserve the highest voice quality, we do not offer this option on our IP telephony service. Talk to one of our service representatives to see if you can in your case.

Can I order my services online?

Unfortunatly, we've had to removed this option to ensure the simplicity of the order process for our customers . We invite you to contact ou team of service respresentatives.  Let them complete the order for you to ensure the smooth activation of your new B2B2C services.  Contact them by phone or email during the day, evenings or weekend.  Wait times are on average below one minute. Contrary to the giants we will respond to your detailed voicemails and emails. How to contact us

What do I need to know about the limitations of 9-1-1 service when it's delivered over VoIP?

B2B2C's local telephone service is delivered through your high speed Internet access, using  based on IP Voice over IP protocols (VoIP). VoIP based 9-1-1 service is different from traditional telephone 9-1-1 services. Before dialling 9-1-1 make sure you know your address/location. 9-1-1 service will not be available if there is a power failure or service outage. For more details read our terms and conditions of service.

What are your terms of service?

B2B2C maintains at all times its terms of service on its Web site (www.b2b2c.ca). Take a look at them before you make your purchase by folowing this hyperlink: B2B2C termes and conditions of service.