B2B2C is committed to offering best in class services.
Our industry-defining performance standards exemplifies our customers first approach to doing business. We believe in delivering the very best service, products and network to our customers, and our service uptime guarantee underlines the importance of this.
B2B2C’s industry-leading service quality is enabled by its advanced network management capabilities, including a state of the art fault management architecture and an experienced technical support team.
« Our company was doing business with multiple Internet service providers… that bounced responsibility for problems between each other! We replaced them all with B2B2C, which has proven to be a great business decision.
We obtained a more reliable solution, at very competitive conditions, as well as great technical support. And my B2B2C account manager remained before and most importantly after the signing of the contract, engaged in the process, efficient and always attentive to our needs. »
Robert Poudrette,
IT coordinator , OPMEDIC group
24/7 Network monitoring
B2B2C maintains round the clock network monitoring and management on both its high capacity fibre backbone and the interconnections to its multiple access network. Our high availability performance objectives are pursued by a dedicated and experienced network management team.
More local access backup options
Statistics have shown that more than 50% of network failures occur in the local loop. Therefore, B2B2C has developed multiple failover, redundant and backup access options for its customers. Using its multi-technology network, B2B2C can deliver more backup access options than what the network giants can offer, a fact that makes B2B2C’s optimized network the most failure resistant in its class.
QoS assistance for IP telephony
The ability to provide consistent Quality Of Service (QoS) for IP telephony is a critical factor for our clients. In line with our quality first commitment, B2B2C provides its customers with bandwidth management or dedicated voice over IP channel control.
As voice over IP moves deeper within internal company networks, our clients will remain accountable for its quality. B2B2C’s commitment is to develop the tools that they need to consistently achieve their QOS objectives when calls reach out to the PSTN or when bringing together two client locations across their WAN.
B2B2C's commitment to quality