Why the quality of VOIP often requires a data network upgrade?
- The local network, the equivalent of Saint-Laurent Boulevard,
- Your router, the ramp to the highway,
- Your gigabit access, the Metropolitan (40), and
- The Internet, looking like the Turcot exchange.
1st step: Separate the offers
Before comparing the offers presented to you, I recommend separating them into two piles:
Complete: Service with quality VoIP transmission guaranteed end-to-end and
Partial: Others who do not offer such guarantees.
Step 2: Determine the premium you give to VoIP quality
The average price demanded by the Partials will be lower than the one demanded by the Completes. Your first choice is to assess whether VoIP quality is essential to your business. If this is not the case, ask yourself whether the premium requested for this quality is low enough for it to be justified.
If you answer yes to any of these questions, then you should eliminate the Partials and consider only the Complete ones.
Step 3: Use the other criteria to make the final choice
When the choice on the quality is made, compare the remaining proposals. There, your other criteria will be your guide.In conclusion… The market gives us the impression that VoIP delivery quality should not be considered. Obviously, Partial service providers never mention it in their proposals. The focus is on the capabilities of their service to administer and process calls or deliver savings. At B2B2C, we do not accept to deliver services to our customers that will certainly jeopardize their chances for success. We carry out an inventory of your local network, your Internet access as well as your cabling and routing equipment. With this information we consider how we will protect your VoIP on its way to your B2B2C cloud based Virtuoso server. Our proposals are always with the aim of offering you a complete and reliable service. As experienced managers, we all know that we can take risks when we’re in our field of expertise. When this is not the case, we must choose a supplier who brings the skills we lack. If VoIP is not a skill of your organization, trust me and choose a complete VoIP phone system from a provider with the skills required for your next purchase. Additional readings Here are two well-edited English articles on how to set up a network to get quality VoIP transmission. I recommend them if you want to go more into the technical aspects.
- How to Optimize Your Network for VoIP (Business.com)
- Working with the Layer 2 data link layer in an IP telephony deployment (TechTarget)