* We offer two installation methods as part of the activation of your services. Please take note of the difference between these two installation methods:
Method 1: Self-installation
We will send you a self-installation kit with the equipment and instructions you will need. If you experience any difficulties or have any questions, you can contact our technical support.
Method 2: Assisted installation
B2B2C High Speed Cable Internet Access has the largest coverage in Quebec. The personalized assistance service is there to help you and allows you to obtain full satisfaction of the services offered by your Internet Provider. A technician will perform the required installation work from outside the home. More than one visit may be required to complete the installation.
During a pandemic, if indoor work is required, the technician will explain how you can do it remotely. The technician will enter your home only when it is absolutely necessary and if he considers the risk factors for contagion to be reasonable.
¹ The monthly price displayed reflects the application of a $5 per month rebate for Cable V 120, and 200 mbs services for the first 12 months. This limited time promotion is for new customers only. Some restrictions apply. Contact us for more details.
² The discount displayed for self-installation or assisted installation, as well as those for shipping and handling are offered to you as part of a promotion that is subject to a 12-month acquisition period. Some restrictions apply. Contact us for more details.
B2B2C’s surcharge protection is there to offer you peace of mind. It includes not only a low per Go price and a limit on what we can charge you for additional transfer in one month on ALL our plans, but also a commitment to clear your charges retroactively for the previous month’s surcharge when upgrading to a higher value plan.
Cable access does not require an active cable television access. If none exists, one will be installed with the service at no additional cost.
+ Speed delivered on a given access may be less than indicated, because it depends on the traffic on the local loop.